Refund policy
Return & Refund Policy
We want you to love your Tipologie nails. If something's not right, we're here to help.
Damaged or defective items
If your order arrives damaged, defective, or you receive the wrong product, contact us within 14 days of delivery at support@tipologie.store with your order number and clear photos showing the issue. We'll review and issue a full refund or send a replacement at no cost to you.
Change of mind
Due to the hygiene nature of press-on nails, we don't accept returns or exchanges for change of mind once your order has shipped. Please review your selection carefully before checkout.
Non-returnable items
For hygiene and safety reasons, the following are not eligible for return:
- Worn or used nails
- Opened or damaged packaging
- Sale or promotional items
- Gift cards
Refund processing
Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take additional time to post the refund.
EU customers
If you're shipping to the European Union, you have the right to cancel your order within 14 days of delivery under the EU cooling-off period. The item must be unused and in original packaging. Contact us at support@tipologie.store to start the process.
Questions?
Reach us anytime at support@tipologie.store. We respond within 24 hours.